Presumptive Eligibility Policies and Procedures Handbook

Table of Contents
(Print Current Section)

Systems Support

Login details for the Presumptive Eligibility Portal and YourTexasBenefits.com will be emailed to staff who have successfully completed training.

Submitting determinations through the portal requires the following system capabilities:

Internet Explorer v8 32-bit
Virus protection with up-to-date virus definitions

Applications submitted through YourTexasBenefits.com require Adobe Flash Player 11.1 or higher.

If you have any IT support questions regarding the Presumptive Eligibility Portal, call 800-214-4175, option 1 and explain that you have a Presumptive Eligibility Portal question.

If you have a question about the Presumptive Eligibility website, please contact OSS_QHQE_PE@hhsc.state.tx.us.

On weekends that system maintenance is performed, the Presumptive Eligibility Portal is unavailable beginning 8 p.m. Friday until 7 a.m. the next business day.

If a qualified hospital/entity attempts to submit a presumptive eligibility determination when the system is down, the following message will appear "Error connecting to web services. Please try again after 7 a.m." Resubmit the determination once the portal is available.

For all other issues, contact the Technical Help Desk at 800-214-4175, option 1 between 7 a.m. and 7 p.m. central time and indicate that this is a presumptive eligibility issue.